A written expression of dissatisfaction to an ORGANISATION, requiring a response. Each WRITTEN COMPLAINT should be recorded only once, under the principal cause of complaint. A complaint which goes into writing at any stage, even if it is initiated orally, should be treated as a WRITTEN COMPLAINT.
Note: One written communication may contain more than one WRITTEN COMPLAINT if the communication relates to more than one course of treatment.
This class is also known by these names: