The subject of a WRITTEN COMPLAINT ON HCHS.
Classification:
For all organisations:
| a. | Admission, discharge and transfer arrangements |
| b. | Aids and appliances, equipment, premises (including access) |
| c. | Appointments, delay/cancellation (out-patients) |
| d. | Appointments, delay/cancellation (in-patients) |
| e. | Attitude of staff |
| f. | All aspects of clinical treatment |
| g. | Communication/information to patients (written and oral) |
| h. | Consent to treatment |
| i. | Complaints handling |
| j. | Patients' privacy and dignity |
| k. | Patients' property and expenses |
| l. | Independent sector services commissioned by Primary Care Trusts |
| m. | Personal records (including medical and/or complaints) |
| n. | Failure to follow agreed procedures |
| o. | Patients' status, discrimination (e.g. racial, gender, age) |
| p. | Mortuary and post mortem arrangements |
| q. | Transport (ambulances and other) |
| r. | Code of openness - complaints |
| s. | Hotel services (including food) |
| t. | Other |
For NHS Trusts only:
References:
KO41(A) HCHS Complaints
This attribute is also known by these names:
| u. | Length of time waiting for a response, or to be seen: NHS Direct |
| v. | Length of time waiting for a response, or to be seen: Walk in centres |
| w. | PRIMARY CARE TRUST commissioning (including waiting lists) |
| x. | Independent sector services commissioned by NHS Trusts |
| y. | Policy and commercial decisions of NHS Trusts |
| Context | Alias |
|---|---|
| plural | COMPLAINT HCHS SUBJECTS |